Refund Policy

1. Eligibility Conditions for Refund
We accept refund requests in the following cases:

• Product defective or damaged upon receipt

• Product not matching the description

• Non-receipt of the product after a delay of [number] business days following shipment

To be eligible, the product must be returned in its original condition and packaging, accompanied by proof of purchase.

2. Refund Request Procedure
The customer must submit a refund request by contacting our customer service at team@aescend.io, providing the following information:

• Order number

• Photos of the product (if damaged or non-compliant)

• Description of the problem encountered

Once the request has been reviewed, we will inform the customer of the approval or rejection of the refund within [number] business days.

3. Refund Timeframe and Method
If the refund is approved, it will be processed via the same payment method used for the purchase, within [number] business days.

4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of an error on our part (defective product, shipping error, etc.).

5. Exceptions
Certain items are not eligible for a refund:

• Customized products

• Gift cards

• Promotional or clearance products (except in cases of major defect)

6. Contact
For any questions regarding our refund policy, please contact us at team@aescend.io

Last updated: 04-25-23